SALES GENERAL CONDITIONS
These general conditions regulate the distance sales relationship between RIBES - OLI, S.A.T and the user or client, in accordance with the legal provisions and Spanish regulations.
The descriptions, illustrations and / or photographs of the products offered on this website are intended to show a general idea of them and none of them will form part of the sales contract between the COMPANY and the user or client.
The final prices of the products are those that appear on our website at the time the order is placed.
The marked prices are indicated in euros and include 10% VAT. Delivery, transportation and tax costs are clearly specified.
PROCESSING OF ORDERS
The company will deliver the orders to the address indicated by the client.
Orders will be processed once payment has been confirmed.
The availability of the products offered by the COMPANY may vary depending on demand. Despite the fact that the COMPANY updates its stock periodically, the product requested by the client may be out of stock at that time, in which case, it will be the client's power to choose the most appropriate solution, being these between the retention of their order until completing it, partial delivery of your order, partial payment or full payment.
In case of non-execution due to unavailability, the client will receive an informative email indicating the reason, the different options and the approximate time for delivery of their order.
At RIBES - OLI we give you the facility to pay quickly, comfortably and above all, in the safest way possible.
Our virtual payment system will be directed to an encrypted platform owned by the owner of the payment system (in our case, POS). In this way, no payment data is stored on our servers.
In order to make your purchases we currently offer you the following payment methods:
- Payment by VISA or MASTERCARD : Will be made in accordance with the requirements and protocols established by the issuing entity of the corresponding credit card, with payment being made according to the conditions established by said entity
In the event that the system informs of the denial of the card, the order will be automatically canceled, informing the customer of said cancellation online.
RIBES-OLI is not responsible for any eventuality that may take place in the payment process by credit card, and that is derived from the requirements established by the issuing entity of the credit card, or failure to comply with the established requirements by the international regulations on Electronic Commerce Security.
If the client continues to be interested in acquiring the items, he may proceed to pay for them by any other means of payment enabled and referred to in this clause.
- Payment by bank transfer: Will be made to the current account number enabled for this purpose:
Beneficiary: RIBES - OLI, S.A.T.
Account number: 0049 2397 2712 1016 1410
In the sender or ordering field of the transfer, the order must be indicated as well as the name and surname of the person making the purchase.
The term to order the transfer, once the order is made, is seven working days. The order will not be considered effective until the corresponding income is confirmed and therefore, the delivery times begin to count from this date.
DELIVERY AND RETURNS
Deliveries will be made to the address indicated in the order, by the chosen means of transport and carrier.
Shipping costs are borne by the buyer, duly specified at the time of placing an order.
We only ship to Peninsular Spain.
For shipments outside the Peninsula or international shipments, please contact us for transportation prices.
The delivery time is 2 to 3 days from receipt of payment.
The customer must inspect the products as soon as possible within reasonable limits after delivery and, in case of observing any defect in the products or in case of any other incident related to delivery, including incomplete, erroneous delivery or the non-delivery of one or more products contained in the order, you must notify it in more detail to the email address email@example.com. The customer must reject packages that are delivered damaged.
If the client does not make such notification, it will be definitively assumed that the products are, in all respects, in accordance with the contract and free of any defect that is evident in a reasonable examination, and consequently, the client will be considered has accepted the products.
In no circumstance, the COMPANY will have the obligation to compensate the client or for the lack of delivery, or delay in the delivery of all or part of the products whatever the reason, or for any consequential or other loss arising from the lack or the delay in delivery.
RIGHT OF WITHDRAWAL AND CLAIMS
You can request a partial or total return of your order in the following 14 calendar days upon receipt. The transport costs derived from the return must be paid by the customer. To request a return, contact us at the email address firstname.lastname@example.org, indicating the order number on which you wish to return.
Returns of material must be previously authorized by our commercial department and must always be in original packaging and products without deterioration.
The client must return the material to the COMPANY postage paid, once the material has been received and its condition checked, the COMPANY will pay the amount of the material to the client.
During the return process, the customer is responsible for any loss or damage to the product (s).
The acceptance by the company of the return of the products, will be subject to the fact that said products to which the return refers, are returned to the company immediately and properly packaged, to the address that has been notified to the customer.
APPLICABLE LEGISLATION AND JURISDICTION
Purchases made on www.ribesoli.es are subject to current Spanish regulations and the rest of the corresponding legislation, understanding that they have been made at the address of: calle Carretera n. 14 - 03517 Beniardá (Alicante), Spain.